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General Terms

All products sold by Jensen Guitars are brand new and are manufactured to meet the highest industry standards. All prices and specifications are subject to change without notice. Products are shipped F.O.B. (Freight On Board) and become the sole property of the purchaser upon delivery to the specified shipping agent. For shipping damage, customers should file claim to their carrier immediately. Any discrepancy, including wrong items or missing items, should be reported to Jensen Guitars within 24 hours. All packages will be shipped within two days. Because of the nature of the Internet, online ordering your purchase from Jensen Guitars acknowledges that you have read and agree to these terms and conditions. All brands and product names mentioned are trademarks and/or registered trademarks of their respective holders.

Jensen Guitars Return Merchandise Authorization (RMA) Policy

  • All order changes or cancellations should be reported prior to shipping by phone at 1-303-827-3163. Email is not accepted.

  • Brand name items may be returned for a replacement or a complete refund.

  • Returns may be subject to quality, operation, and/or performance tests. Upon the explained test(s) results, non defective items may be subject to a 15% restocking fee.

  • Defective return does not include returns for incompatibility.

  • Jensen Guitars reserves the right to replace defective parts or to issue a refund if necessary.

  • All refunds will be of the original purchase price less a restock fee of 15% if applicable.

  • There will be no refund for shipping under any circumstances.

  • All products, unless otherwise stated, are covered by their respective manufacturer's warranties.

  • All returns require prior authorization and must be returned in the original packing with all disks, cables, accessories, and documentation, including manuals, warranties, and a copy of original purchase invoice. To request a Return Merchandise Authorization, call (303-827-3163), obtain an RMA number, and clearly write the number on both the invoice copy enclosed with the returned merchandise and on the packing from outside. Please keep the RMA number and reference it when calling to check on the status of your return. All calls requesting RMA should be in the time designed for them (10:00 AM to 6:00 PM Mountain time, Monday through Friday, excluding national and religious holidays). Incomplete or unauthorized returns will be refused and will be returned to you.

What This Warranty Does Not Cover

This warranty does not cover: installation or service of product; conditions resulting from consumer mishandling such as improper maintenance or misuse, abuse, accident, or alteration; all plastic surfaces and all other exposed parts that are scratched or damaged due to normal use; products which have had the serial number removed or made illegible; products rented to others.

Limits and Exclusions

There are no expressed or implied warranties except as listed above. Jensen Guitars shall not be liable for special, incidental, consequential or punitive damages, including, without limitation, direct or indirect damages for personal injury, loss of goodwill, profits or revenue, loss of use from this product or any associated equipment, cost of substitute equipment, downtime cost, loss of data, programs or business information, or any other losses, or claims of any party dealing with buyers from such damages, resulting from the use of or inability to use this product or arising from breach of warranty or contract, negligence, or any other legal theory. All expressed and implied warranties, including the warranties of merchantability and fitness for a particular purpose, are limited to the applicable warranty period set forth above.

State and Provincial Law Rights

Some states and provincial laws do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, or the exclusion of warranty in certain situations, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may have other rights, which vary, from state to state and from province to province.

  • Mon - Thurs: 10am- 8pm
  • Friday: 10am - 6pm
  • Saturday: 9am - 5pm
  • Sunday: Noon to 4pm